General Terms and Conditions

Last updated: July 1, 2025

The submission of information to TenSource, access to, and use of the TenSource website (located at www.TenSource.com), and the real estate information services provided thereon (collectively, the "Service") is subject to the following contractually binding terms and conditions (the "Terms and Conditions" or the "Agreement").

If you are viewing, using, or accessing the Service for free, you are a "User." If you are viewing, using or accessing the Service under a paid or Premium Subscription, you are a "Customer." These Terms and Conditions refer to Users and Customers collectively as "You." No employee, independent contractor, agent, or affiliate of any competing real estate information, analytics or listings service is permitted to be a User or a Customer or to view, use, or access the TenSource website without express written permission from TenSource. By viewing, using, or accessing the Service, You represent and warrant that You are not a competitor of TenSource LLC or any of its affiliates (collectively, "TenSource" or the "Company") or acting on behalf of a competitor of TenSource in registering for or accessing the Service.

By viewing, using or accessing the Service, You agree that these Terms and Conditions are a binding legal agreement between You and TenSource. You also agree to be contractually bound by the TenSource Privacy Policy. If You do not agree to these Terms and Conditions, You are prohibited from viewing, using or accessing the Service and must immediately discontinue viewing, use, and/or access. Notwithstanding anything to the contrary herein, if You and TenSource have entered into a separate written agreement that covers Your use of a TenSource product or service, the terms and conditions of such agreement shall control with respect to such product or service to the extent they are inconsistent with these Terms and Conditions. All questions concerning these Terms and Conditions should be directed to: General Counsel, TenSource LLC, 77 7th Avenue, #5B, New York, NY 10011. TenSource may update these Terms and Conditions at any time, with or without notice to You. The latest version of the Terms and Conditions is available on the TenSource website.

General Provisions

Membership Privileges

Membership privileges are granted by TenSource to individuals exclusively and are granted specifically to the subscribing registered member only. Membership rights cannot be assigned, sublicensed, distributed, shared, viewed, accessed, or otherwise transferred to anyone other than the registered Member without the express written permission of TenSource. By completing the registration process You become a "Member," and You represent and warrant that the information You provide is true, accurate, complete, and current. Each Member must maintain a valid email address which shall be utilized for logging on to the TenSource system. Members are not permitted to share their individual login information with others. TenSource has the right to refuse or terminate service to any Member, individual, organization, or firm (and all persons associated or affiliated with said organization or firm) that fails to abide by the Terms and Conditions, the Listing Policies as posted and displayed on the TenSource website, or abuses its rights related to the Service. Upon registration, which is free, User becomes a Basic Member. Users and Basic Members may search using the Service, and will receive a subset of results of the active tenant requirements or property listings matching the designated search parameters. In order to view all the available results for a given search, the Basic Member must upgrade to a Premium Membership. A Basic Member may also list on the Service, but those listings will only be able to be fully accessed and viewed in the search results of Premium Subscribers.

TenSource utilizes email as a vital and primary communication channel with Members, who hereby acknowledge and grant TenSource the permission to communicate with them via email (as well as other communication channels such as phone and fax) for any purposes TenSource determines to be relevant including, but not limited to, system messages, product updates, service announcements, and other marketing messages. TenSource will use best efforts to honor Member's request to opt out of marketing messages, but under no circumstances will TenSource have any liability for sending any email to its Members. By becoming a Member, you acknowledge and agree that TenSource LLC, and its corporate affiliates, may record telephone and other electronic communications it has with you for their internal business purposes, including but not limited to training and quality assurance purposes.

Submission and Administration of Listings

Members may submit to TenSource tenant requirements, property descriptions, photographs, images, videos (which may include sound and/or music), graphics and financial, contact or other information (collectively, the "Submitted Content") for each tenant requirement or property listing in TenSource. By submitting Submitted Content, Member represents, warrants and agrees that (a) You own or have the full right, power and authority to grant to TenSource use of and rights in and to all Submitted Content that you upload, post, e-mail or otherwise transmit to TenSource; (b) Your license of such content to TenSource hereunder does not, and the use or license of such content by TenSource to third parties will not, infringe any right or interest owned or possessed by any third party; (c) there are no claims, judgments or settlements to be paid by You, or pending claims or litigation, relating to such content; and (d) You will fully indemnify the Company against any and all damages or other losses, and any related attorney's fees, other fees, and/or expenses, incurred by the Company as a result of any breach of the foregoing representations or in connection with Your Submitted Content, including without limitation as a result of any claim brought by a third party in connection with Your Submitted Content, whether or not such claim prevails.

Use of Information

You agree to treat all information obtained from the Service, including TenSource Materials, listings, tenant requirements, member directory, historical transaction information ("Property Comps"), and any information otherwise made available to You in the Service (individually and collectively, the "Content") as proprietary to TenSource. You agree that Content reserved for Members will be maintained as confidential and shall be protected as a trade secret of TenSource. TenSource does not ensure the accuracy of, endorse or recommend any Content and You use such Content at Your own risk. You may view, access, or otherwise use the Content solely to obtain initial information from which further evaluation and investigation may commence.

TenSource Market Trend Reports and other similar information, reports and services (individually and collectively "TenSource Market Reports"), the Service, and any and all Content offered by TenSource to You ARE PROVIDED SOLELY FOR GENERAL INFORMATION, AND DO NOT CONSTITUTE REAL ESTATE, LEGAL, TAX, ACCOUNTING, OR OTHER PROFESSIONAL ADVICE. BEFORE ACTING ON ANY INFORMATION PROVIDED BY TENSOURCE, YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL.

Passwords/Logins

Members and Customers are required to maintain the confidentiality of all logins and passwords. You are responsible for the activities that occur under your account, login or password. TenSource is not responsible for any loss or damage arising from your failure to maintain the confidentiality of your account, login information or password and/or failure to comply with the terms and conditions set forth in the Membership Privileges, Use of Information or Ownership and License Grant sections of these binding Terms and Conditions that relate to confidentiality of account, login or password information.

Payment Terms

Customer agrees to pay for all products ordered through the TenSource website or via the TenSource sales team using the payment method indicated, and provides TenSource express authorization to charge said fees to the Customer's payment provider at time of purchase or renewal. Fees owed depend on the specific type and quantity of TenSource products, services, information, or deliverables (collectively "Deliverables") ordered. Payment of fees shall not be contingent on any events other than the delivery of the ordered Deliverables.

Monthly subscriptions will automatically renew using the Customer's current credit card account number unless Customer or TenSource cancels the subscription three (3) days prior to the renewal date. Customer cancellations shall be emailed to support@tensource.com. Except as otherwise provided herein, all other member subscriptions, including quarterly and annual commitment subscriptions, will automatically renew for additional terms equaling the original term unless Customer or TenSource provides thirty (30) days' advance written notice of non-renewal.

Premium Subscriptions

TenSource offers a paid subscription membership product to the Service. Customers who purchase the paid subscription membership are "Premium Subscribers" or are deemed to have a "Premium Subscription" (collectively "Premium Subscriptions"). Premium Subscription privileges are granted by TenSource to individuals exclusively and extend solely to the subscribing Premium Customer. Premium Subscription rights cannot be assigned, sublicensed, distributed, shared, viewed, accessed, or otherwise transferred to anyone other than the subscribing Premium Customer.

Termination

TenSource reserves the right to terminate or suspend a Customer's account upon a good faith determination of a violation of these binding Terms and Conditions or any material provision of another agreement between the parties or their affiliates. Cause for termination includes, but is not limited to, breaches or violations of the Terms and Conditions, requests by law enforcement, fraudulent or illegal activity by You, discontinuance or material modification of TenSource services, nonpayment of fees owed by you in connection with TenSource or its affiliates' services, account inactivity or technical or security issues.

Limitation of Liability and Indemnification

IN NO EVENT SHALL TenSource BE LIABLE FOR ANY INDIRECT, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, LOSS OF BUSINESS, INTERRUPTION OF BUSINESS, LOSS OF GOODWILL OR BUSINESS REPUTATION, OTHER INTANGIBLE LOSS, INACCURACIES, ERRORS OR OMISSIONS IN THE INFORMATION, PRODUCTS OR SERVICES PROVIDED, RELIANCE BY YOU ON THE COMPLETENESS OR ACCURACY OF INFORMATION, PRODUCTS OR SERVICES, LOSS OF USE OF DATA, LOSS OF DATA, COMPUTER VIRUSES, COMPUTER CORRUPTION, DELETION OR CORRUPTION OF CONTENT OR DATA MAINTAINED OR TRANSMITTED THROUGH THE USE OF TENSOURCE'S SERVICES, PRIVATE LISTING FUNCTIONALITY OR MEMBER'S FAILURE TO KEEP LOGIN AND/OR PASSWORD SECURE AND CONFIDENTIAL ARISING OUT OF THESE BINDING TERMS AND CONDITIONS.

Warranty Disclaimers

THE LISTINGS, SERVICE, PROPERTY COMPS INFORMATION, PROPERTY FACTS INFORMATION, PRO TOOLS AND TENSOURCE MARKET TREND REPORTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TENSOURCE MAKES NO PROMISES, REPRESENTATION OR WARRANTIES, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE LISTINGS, TENANT REQUIREMENTS, SERVICE, SALES COMP INFORMATION, PROPERTY FACTS INFORMATION, OR TENSOURCE MARKET TREND REPORTS, INCLUDING THEIR ACCURACY, OPERATION, CONFORMITY TO ANY REPRESENTATION OR DESCRIPTION, OR THE EXISTENCE OF ANY LATENT OR PATENT DEFECTS, AND TENSOURCE SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, QUIET ENJOYMENT, WORKMANLIKE EFFORT, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.

Governing Law

These binding Terms and Conditions, and the Deliverables provided by TenSource, shall be governed by the laws of the State of New York, without reference to conflict of laws principles. You hereby consent to the exclusive jurisdiction and venue of the State and Federal courts of the State of New York for the adjudication of any disputes or claims arising out of and/or related to these binding Terms and Conditions.

Contact Information

All questions concerning these Terms and Conditions should be directed to:

General Counsel
TenSource LLC
77 7th Avenue, #5B
New York, NY 10011
Phone: (917) 623-7507
Email: support@tensource.com

TenSource Concierge Terms & Conditions

After posting a space need on TenSource, a user can sign up to be a TenSource Concierge Client, herein thereafter referred to as "Client". TenSource Concierge is a limited brokerage service giving clients and landlords a share of the commission paid to TenSource. In a typical TS Concierge transaction, the client, the landlord/landlord's agent, and TenSource will equally split the commission paid to TenSource.

Client Rebate Incentive

  • Any commission paid to TenSource for procuring a Buyer or Tenant (the Client) will be split evenly between TenSource and the Client, minus any payments made to the landlord or landlord's agent.
  • Commission rebates are contingent upon TenSource's ability to receive the commission from the landlord or landlord's agent. If there is no commission payment to TenSource, there will be no payments made to Client.
  • We cannot guarantee the accuracy of the estimated commission share displayed on TenSource, which is based on the search criteria provided by Client and TenSource's commission rate schedule.
  • Client rebate is only available for properties located in the state of New York.
  • The commission rebate may be restricted, reduced or prohibited by your lender, New York State law, federal law and other parties.